Contact Us - Pinpoint Game Support & Feedback

📬 Get in Touch

Pinpoint is developed and maintained by a small independent team. We read every message we receive. Whether you've found a bug, want to share feedback, have a question about the game, or are interested in a partnership, please reach out using the channels below.

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Email Support

paxescig@gmail.com

This is our primary support address. We aim to respond within 2–5 business days. Please include your platform (web or Android) and as much detail as possible.

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Community (Facebook Group)

Pinpoint Players Community

Join our Facebook group to share strategies, report bugs publicly, and chat with other players. The developer team monitors this group actively.

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Android App Reviews

Google Play Store

If you're using the Android app, you can also leave a review or use the in-app feedback option on the Play Store. We monitor and respond to reviews.

🐛 Reporting a Bug

We take bug reports seriously. A well-described report helps us find and fix the issue much faster. When emailing a bug report, please use the subject line "Bug Report" and include the following information:

Platform: Web browser (and which browser — Chrome, Firefox, Safari, Edge?) or Android app?
Game mode: Was this in online multiplayer, local game, or vs AI?
What happened: A clear description of the unexpected behaviour.
What you expected: What the correct behaviour should have been.
Steps to reproduce: If you can reproduce the bug, list the steps. This is the most helpful thing you can provide.
Screenshots or screen recording: If possible, a screenshot or short video clip is extremely helpful, especially for visual glitches or UI issues.

                Multiplayer bugs: If you experienced a bug in an online multiplayer game, please also note approximately what time the game was played and your player name, as this helps us cross-reference server logs.
            

💡 Feature Requests & Feedback

Pinpoint is shaped by the players who spend time with it. We actively collect and evaluate feature requests. While we can't implement every suggestion, we read and consider all feedback when planning updates.

When submitting feedback or a feature request, use the subject line "Feedback" or "Feature Request" and describe:

What you'd like to see added, changed, or removed.
Why it would improve your experience (the "why" is more important than the "what").
Whether you've seen a similar feature in another game (references help us understand your vision faster).

Popular feature requests are discussed in our Facebook community group, where you can upvote or comment on other players' suggestions.

❓ Common Support Questions

Before reaching out, your question may already be answered here:

My game got stuck or desynced during an online match. What do I do?

Online multiplayer relies on a Firebase Realtime Database connection. If your game desyncs, first try refreshing the page (web) or force-closing and reopening the app (Android). If the room is still visible in the room list, you can rejoin. If the issue persists across multiple sessions, please report it as a bug with the approximate time and your player name.

My undo credits (rewarded ad) didn't work. Can I get them back?

Rewarded ads are served by third-party networks. If an ad played but you didn't receive the credit, this is usually caused by a network timeout or a brief ad-delivery interruption. Please email us with your platform and approximate time, and we will investigate. Unfortunately we cannot guarantee credit recovery for all ad failures, but persistent issues are taken seriously.

I can't find my score on the leaderboard. Why?

Leaderboard scores are recorded from completed online multiplayer games only — local games and AI matches do not count. Also confirm you're viewing the correct time period tab (Daily, Weekly, or All-Time). If your score still isn't appearing after a completed online game, it may be a recording issue — please report it as a bug.

I want to delete my data. How do I do that?

Visit our Data Deletion page for full instructions. You can request deletion of any data associated with your anonymous session ID or Facebook account by emailing us directly.

The game isn't loading on my browser. What should I try?

Try the following steps: (1) Clear your browser cache and reload. (2) Disable browser extensions, especially ad blockers, which can sometimes block the Firebase connection used for multiplayer. (3) Try a different browser (Chrome is recommended). (4) Check if JavaScript is enabled in your browser settings. If none of these work, please contact us with your browser name and version.

Can I play Pinpoint on my iPhone or iPad?

Yes. While there is no dedicated iOS app, the web version at pinpoint.click is fully playable in Safari and Chrome on iPhone and iPad. We recommend adding it to your home screen for the best experience.

I'd like to partner, sponsor, or collaborate. Who should I contact?

Please email paxescig@gmail.com with the subject line "Partnership Enquiry" and a brief description of your proposal. We consider all partnership enquiries, particularly those relating to indie gaming communities, streaming, and educational use.

🌐 Join the Community

Connect with other Pinpoint players to share strategies, discuss updates, and find opponents:

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Facebook Group

Share strategies, find games, and give feedback directly to the team.

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Google Play

Download the Android app and leave a review to help others discover Pinpoint.

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Live Leaderboard

Compete for Daily, Weekly, and All-Time rankings with players worldwide.

Contact & Support

📬 Get in Touch

🐛 Reporting a Bug

💡 Feature Requests & Feedback

❓ Common Support Questions

🌐 Join the Community